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Frequently Asked Questions

Q: Are you a billing company?

A: No, we're much more. RMS provides specialized skills for financial stability. Whether you need expertise in billing, denial management, or consulting, we tailor our skill sets to meet your specific needs.

Q: Are you a collection agency?

A: No, RMS is a consulting company hired by medical providers to secure reimbursement from insurance companies for services rendered.

 

Q: Do you handle all types of insurance companies?

A: Yes, RMS has experience with federal (Medicare, Champus), state (Medicaid programs), and private (commercial and HMO) third-party payers.

 

Q: Do you handle patient collections?

A: Yes, RMS pursues patient payments on behalf of medical providers, but we aren't a collection agency. Patient inquiries are welcomed, and we prioritize courteous and expedited settlement.

 

Q: Do you handle all types of medical providers?

A: Absolutely, RMS specializes in accounts receivables management across various healthcare sectors, including surgical centers, hospitals, home health agencies, and physician practices.

 

Q: What is included in The Complete Package?

A: The Complete Package covers demographic entry, charge entry, payment/cash posting, A/R follow-up, patient inquiry resolution, and insurance calling.

 

Q: What support can I get?

A: We provide dedicated customer support during our office hours (8:00 am to 5:00 pm EST) via phone, email, or fax, ensuring swift resolution to all client queries.

Medical Billing

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